Shipping and Delivery Policy

policy shipping And delivery

 

At Mohammed Al-Jamal Establishment, we care about ensuring your orders arrive on time and with the best possible quality. We believe that the customer experience begins with the first click and ends with the delivery of the product, which is why we carefully designed our shipping policy to be flexible, clear, and maintain your trust.

 

time to equip And shipping demand

 

We process and ship orders within 3 to 7 business days of order confirmation – the period may increase depending on the product conditions. Except for products that are ordered by reservation or special products, where coordination is made with customers to determine their shipping times, and “ days ” are calculated . Work " from Saturday to Thursday, no Includes Friday or Holidays Official .

 

Delivery areas and shipping details

 

We deliver orders to all governorates of the Arab Republic of Egypt for all products available to us, including: :

·   mixers

·   Consultations

·   Accessories

·   Various health accessories

For complete bathroom sets such as bases, sinks, combinations, bathtubs, etc. ) Delivery by private car is available upon availability of the required quantity, according to the following conditions: :

·   The order value must be paid in full in advance. .

·   Shipping costs are paid before delivery. .

·   We coordinate with the customer to determine the exact delivery date and location. .

If you do not want the private car option, these products can be picked up directly from our main branch in Cairo. .

 Products By reservation

 

Some products appear on the website as "on reserve," meaning their availability is dependent on the manufacturer . In this case, the customer will be contacted within 24 hours of ordering to confirm product availability.

Booking does not guarantee the final price and may be subject to adjustment based on the factory price at the time of execution.

 Prices and amendments

 

In the event of an unintentional error in the pricing of a product, we reserve the right to adjust the price before shipping. We always contact the customer to confirm the new price or give them the freedom to cancel.

Cases Private Cancel demand

 

We reserve the right to cancel any order containing products labeled "Contract from branch only", as they require direct pickup or are currently unavailable. The customer will be notified of the cancellation via WhatsApp or email, explaining the reasons.

 

 policy Recovery

 

Customers are allowed to return products only once within 14 days from the date of receipt. The same product cannot be exchanged or returned more than once, even if it is reordered within the 14-day period.

The product must be unused, in its original condition, with full packaging and invoice.

to receive Requests

 

Upon receiving the order, please ensure that the customer:

Packaging safety

The product is free from breakage or visible defects.

Upon receipt, the product is deemed to have arrived in good condition and is the customer's responsibility.

 communication and support

 

In case you have any questions or problems with delivery or the product, our team is always ready to serve you through:

Contact Us page on the website

Or contact us via WhatsApp / Email / Phone